Click on the image to see the full diagram (tip: once open, click on the play button to get it animated).Ĥ – A support request for an e-commerce websiteīy the way, each of these diagrams was created in a matter of minutes using Textografo’s text-to-diagram software.
Here are 4 example flowcharts that show how you (and everyone on your team) can get customer service right each and every time. That way, you can put it into action quickly knowing that it’s 100 % clear and approved by your key stakeholders.Ĥ Templates of Customer Service Flowcharts To standardize processes (like inbound or outbound calls, for instance) you can create and share a flowchart, allowing comments–and even edits–in real time. With training-and a flowchart for quick reference-your team members can respond confidently to any situation that comes their way, meaning employees at every level can contribute to happiness of your customers.Ĥ – Eases the design and implementation of operational processes They know not just what to do but why they are doing it.ģ – Empowers your team to take individual action. It’s less likely that your employee will have to put a customer on hold or wait for a manager to answer questions.Ģ – Helps your employees see the big picture.Īn accurate flowchart ensures that the whole system works together-so employees understand their individual roles and their common goal (a happy customer).
When a problem arises, your team member can glance at the chart and immediately know what steps she must take to delight a less-than-satisfied customer. What you can control is how you handle those problems that inevitably arise.Ī quick-reference tool like a customer service flowchart will go a long way toward standardizing your procedures and making sure everyone on your team is focused and on task.ġ – Reduces the time it takes to resolve customer issues. And there are often outside factors beyond your control. People-including even the best of your team members-aren’t perfect. Sometimes you can’t prevent a less-than-perfect customer experience. You’d like to think that all the moving parts of your business will run smoothly every single day, and that each and every one of your customers will happily sing your praises to everyone they meet.īut reality is not always so rosy.
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